Frequently Asked Questions

Absolutely!
We take song requests throughout the night, and they’re a big part of what makes our shows interactive and fun.
While we don’t use a fixed setlist, the flow of the evening is always directed by our entertainers — reading the room, choosing the right moments, and mixing requests with big anthems and dance-floor classics to keep the energy high.
If there’s a special song you’d like in advance (first dance, walk-on, celebration moment), we’ll happily prepare it for you.

Yes — our repertoire covers thousands of songs across every major style:

• Rock & Pop
• Disco & Motown
• Funk & Soul
• Jazz & Swing
• Country
• American Classics
• Rock ’n’ Roll
• Reggae
• Rap & Garage
• Sing-along classics
• Modern chart hits
• Britpop

Yes — every performance can be tailored to your event type, audience and the atmosphere you want to create. We can include special songs, themed segments and personalised shout-outs.

Yes — we can provide a professional DJ who perfectly complements our show. This is a popular add-on for events that want continuous music before, between and after our live sets.

If you already have a DJ booked, we’re happy to coordinate with them on the day.

We have a hand-picked team of exceptional singing piano entertainers and musicians. The specific lineup depends on availability and the Act you book, but every performer on our team meets the same high standard — talented, experienced and brilliant entertainers.

You can meet some of the team here: About Us →.

Our largest live audience was over 86,000 people at Wembley Stadium — an unforgettable experience and a huge highlight for our team.

We can perform for intimate groups or large crowds but 25 people is a realistic minimum for creating the full interactive atmosphere our show is known for.

As a team, we have a combined repertoire of around 3,000 songs across every major genre. This is a key reason our request-based format works so well — whatever your guests ask for, there’s a very good chance we can play it.

All ages — from children to grandparents. Our request-driven format naturally adapts to the crowd, ensuring the music suits everyone in the room.

The minimum amount of space required for each Act:

Duelling Pianos: 5.0m × 2.5m
Party Piano Band: 3.5m × 2.5m
Popup Pianobar: 2.0m × 2.0m

If you’re unsure whether your venue has enough space, contact us → and we’ll be happy to advise.

A stage is optional, and our performance can take place either on a stage or directly on the floor.

If the event setup requires staging — whether for visibility, aesthetics or logistical reasons — the venue or client is responsible for providing all required stage components, setup and removal.

Minimum power requirements for each Act are:

• Popup Pianobar — 1 × 13A socket
• Party Piano Band — 2 × 13A sockets
• Duelling Pianos — 3 × 13A sockets
• We can also use 16A sockets if available

The client must provide suitable parking for the entire duration of the event — including load-in, the performance and load-out. Parking arrangements will be outlined in the contract.

Suitable parking refers to on-site parking whenever possible, or nearby parking within walking distance if on-site options are unavailable.

We’re always happy to liaise directly with your venue to schedule a smooth load-in before guests arrive.

Our piano shells are lightweight (22kg each) and fold down. Rolled upright on wheels, they fit easily through most doorways.

A temporary loading area must be provided for unloading and reloading equipment.

Access can significantly affect setup time. Long corridors, steps or stairs, restricted or slow lifts and difficult logistics will extend loading time and may incur additional fees.

Minimum access dimensions:

• Door width: 0.65m
• Lift size: 1.0m (L) × 0.65m (W) × 1.5m (H)

PianoFactor reserves the right to refuse load-in if access is unsafe or could cause injury to crew or guests.

Typical setup times:

• Popup Pianobar — 45–60 minutes
• Party Piano Band — 60–75 minutes
• Duelling Pianos — 75–90 minutes

We always arrive with plenty of time to ensure everything is ready before your guests enter.

Please note that difficult access, long walking distances or multiple load-ins at certain venues can extend setup times beyond the estimates above — but we’ll always plan accordingly to keep everything running smoothly.

Please inform us well in advance if your venue uses a sound limiter.

Limiters can be challenging — especially if poorly calibrated. For venues with restrictive systems, we can use our electronic drum kit to help control volume.

We always do our best to stay within limits, but incorrectly configured limiters can cut power abruptly and may pose a risk to equipment.

More information is available here: Sound Limiter Guide →.

We use professional, touring-grade equipment selected for reliability, sound quality and flexibility across different venues.

Piano Shells

Custom white Baby Grand shells made by Dutch Grand (Netherlands).

• Length: 146cm
• Width: 100cm
• Height (assembled): 85cm
• Height (packed down): 25cm
• Weight: 22kg

Piano Keyboards

Yamaha CP33 digital stage pianos — fitted directly into the Baby Grand shells.

Bass Keyboards

MIDI bass keyboards positioned above the pianos, used instead of a traditional bass guitarist. This gives us maximum flexibility with song choices.

Drum Kits

We select the most appropriate kit based on venue size and event type.

• Yamaha Stage Custom
• Rogers Vintage Rock Kit
• Rogers Vintage Jazz Kit
• Roland TD-50K2 Electronic Drum Kit

Other Instruments

Additional musicians (guitar, sax, etc.) bring their own professional instruments.

PA Systems

We have two sound systems available:

• 2kW PA — for Popup Pianobar (up to ~100 guests)
• 6kW PA — for Duelling Pianos & Party Piano Band (up to ~400 guests)

Mixing Consoles

We use one of the following mixers depending on the Act:

• Soundcraft Ui12 — Popup Pianobar
• Soundcraft Ui24R — Duelling & Party Piano Bands

Lighting

Coloured lighting for the band and performance area.

• 3 × Ultrabrite RGB LED PAR64 lights
• LED piano trim lighting

If you require additional lighting or special effects, contact us →.

Microphones

We use a selection of high-quality microphones:

• 2 × Sennheiser EW100 G4 handheld wireless mics
• RØDE NT4 stereo overhead
• Shure Beta 52A (kick drum)
• Shure Beta 57A (instrument)
• Shure GLXD14/B98 wireless instrument mic

Monitors / Foldback

Depending on the venue:

• In-ear monitoring — Xvive U4 (1–5 units)
• Wedge monitors — dB Technologies Flexsys FM12

Duelling Pianos

The WOW Factor act for mid-sized to large events.

• A — 2 Pianos & Drums
• B — 2 Pianos, Drums & Guitar
• C — 2 Pianos, Drums & Sax
• D — 2 Pianos, Drums, Guitar & Sax

Party Piano Band

Perfect for smaller venues, modest budgets or mid-sized events.

• A — Piano & Drums
• B — Piano, Drums & Guitar
• C — Piano, Drums & Sax
• D — Piano, Drums, Guitar & Sax

Popup Pianobar

Ideal for smaller venues or up-close events.

• Piano only

To get an instant quote, please use our online quote tool →.

Yes — we perform throughout the UK and internationally. Travel costs depend on distance, logistics and the Act you choose. Your online quote will provide an accurate breakdown.

Yes — we regularly perform in London.
Please note that, due to venue access and logistics, production is not usually included for London events. We’ve explained how this works — and what your options are — in our dedicated London FAQ →.

For events over one hour from SG16 6PA, accommodation may be required depending on timings and logistics. We always minimise costs and only request accommodation when necessary.

Yes — we regularly perform across Europe and internationally. Depending on the location, we either:

Use a specialist logistics company to transport our equipment, or
Hire equivalent equipment locally (often the most cost-effective option).

We’ll always discuss the best approach once we know your destination and requirements.

Yes — every booking is secured with a legally binding contract signed by both parties.
It guarantees your date, confirms all agreed details, and ensures full protection and peace of mind.

Yes — a 50% deposit is required to secure your date. Your booking is confirmed once the deposit is received and the contract is signed.

We offer several secure payment options:

• Bank transfer — details will be on your invoice
• Credit/Debit card — via PayByLink on your invoice
• PayPal — via PayByLink on your invoice

The remaining balance is due 3 days before your event.

No — we are not VAT registered, so the prices you see are the prices you pay.

Our full Terms & Conditions are available here: Terms & Conditions →. They outline everything you need to know about bookings, payments, logistics and event-day procedures.

Yes — we hold full Public Liability Insurance, renewed annually.
You can download the current certificate here: PLI Certificate →.

Yes — all equipment is professionally PAT tested every year.
You can download the current certificate here: PAT Certificate →

Yes — we can provide a detailed Risk Assessment on request.
A generic version is also available to download here: Risk Assessment →.